Returns

Return Policy

For All Returned Merchandise:

Any non-defective merchandise returned to the factory must be issued a returned merchandise authorization number (RMA#). In addition, shipping/handling costs and mailing insurance for return of non-defective merchandise shall be borne by the purchaser. Mailing insurance is required on all returns. Refunds do not include S&H, credit card or banking fee on each transaction. Must be returned in a "like new" condition. Some items are subject to a 25% restocking fee. Our payment system does not allow us to credit refunds to a credit card, so a Company Check is issued for the refund. Nonstock special order items are not returnable.

If a free gift was received with that same order, our current Web site cost of the free gift will be deducted from the refund for that product. Free gifts are given with customers' intent of keeping the product.

All Custom Art Concepts, Inc. may not be returned once it is in used condition If you are not satisfied with the performance of the "Appliance," you may return it within the 90-day period since purchase date. Please call or email us first for RMA # to put on the package for authorization & identification. Mailing insurance required on all returns. Refunds do not include shipping, credit card or banking fee on each transaction. Adjustments on any refund will be made for any damages caused by negligence of buyer. If "Appliance" or any part of it is defective, we will be glad to replace or repair it under the warranty.
 

Return of Non-defective Items:

Returned merchandise must have a returned merchandise authorization number (RMA#) on the outside of the shipping container. Authorized returns must be issued an RMA number within 15 days from the date of buyer's receipt of merchandise. Shipment of authorized merchandise must occur within 7 days of issuance of RMA number. Return of non-defective goods must be in their original shipping container, all packaging unopened and in good condition. A 25% restocking fee, and all shipping charges/processing fees will be deducted from any credit due on all returned merchandise unless other arrangements have been made with Custom Art Concepts, Inc. Adjustments on any refund, if applicable, will be made for any damages caused by negligence of buyer.

Refunds:

Refund will be a company check from Custom Art Concepts, Inc.
Adjustments on any refund, if applicable, will be made for any damages caused by negligence of buyer. Refunds do not include shipping, credit card or banking fee, and restocking fee on each transaction.
Shipping costs will be refunded only if the wrong item was shipped.
If customer returns a product and a free gift was received with that same order, the cost of the free gift will be deducted from the refund for that product. Free gifts are given with customers' intent of keeping the product.

Cancellations Process

We strongly recommend customers to review orders carefully. After the shipment has been prepared, we cannot cancel your order regardless. For all late cancellations, all items will be considered as non-defected return items. Therefore, we encourage customers to make orders responsibly. However, order may be cancelled if they have not been prepared. Please CALL US 1-800-341-5169  or 715-381-8209 to cancel your order. PLEASE DO NOT SEND CANCELLATION REQUEST THROUGH EMAIL. We are not responsible for any mail lost or transition error.

Orders are processed immediately. Once an order has been processed, your card is charged the full amount; we are unable to cancel or change the order. If we have not physically shipped the order and a cancel order is received, we will not send the order. We will refund the full amount via company check, except for the credit card fees and/or banking fees we are charged. However, if shipped, once you receive the merchandise, you can return it by mail with previous authorization.

Also, once order has been processed, credit card and banking fees that are incurred are not refundable.

You may contact Custom Art Concepts, Inc.  to see if your order has been processed or shipped.
If you receive notification that order has been "shipped", the order cannot be cancelled. This means that the shipper (eg. UPS, U.S. Postal Service) has taken possession of the merchandise. All sales are final.

To contact: Custom Art Concepts, Inc.  Send an e-mail to tim@customartconcepts.net or call 1-800-341-5169.

For Pickup Items at the Custom Art Concepts, Inc. Factory:
Pickup orders can be canceled at any time prior to actual pickup. Call 1-800-341-5169  or 715-381-8209

Refused Deliveries:
Refused deliveries will be charged a 25% restock fee plus freight charges both ways.

 Copyright © 2011 Custom Art Concepts Inc. All rights reserved.